Policies

The Benefits Service falls within the Council's corporate objectives "strive for excellence" and "promote a healthier and safer community".

The Benefits Service has policies that set out how we run our service and will tell you which regulations we have to adhere to.

Benefits Service Policy & Strategy - paying benefit promptly and correctly, choices, consultation, accessibility of service, benefit take-up, recovery of overpaid benefit, performance targets, support for the Council's corporate objectives

Claim Maintenance Policy & Strategy - compliance with regulations, the verification or documentation, IT systems, subsidy, notifications, rights of appeal, internal and external audit inspections.

Overpayments Policy & Strategy - compliance with regulations, ways of recovering overpaid benefit, discretionary decisions

Counter-Fraud Policy & Strategy - compliance with regulations, sanctions and prosecutions, professional qualifications, joint working