How are we performing?
We aim to maintain and improve our collection rate of council tax. To help us achieve this the following targets have been set.
1) To collect at least 98.5% of the 2008/09 council tax by 31 March 2009. Chart 1 shows our accumulative collection on a month to month % basis.
2) As at 31 March 2008 we had collected 98.2% of the 2007/08 council tax and our aim is to collect at least 99.2% of this by 31 March 2009. Chart 2 shows our accumulative collection on a month to month % basis.
Chart 3 shows our performance in reducing the arrears on a month to month % basis.
In addition to improving our collection performance we also aim to reduce the time taken to answer correspondence . We aim to answer 90% of correspondence within 5 working days of receipt. The following chart shows our performance over the last 7 months.
