Customer Services survey results
Every quarter, we survey a sample of customers that visited our Crowborough and Hailsham receptions.
The results of these surveys help us to improve the service we offer and allow us to measure efficiency and the level of staff performance. They also help inform us what you rate as important when you visit the council offices. The results are split geographically between or Crowborough and Hailsham receptions.
Crowborough office
Most popular reason for visiting the office between July and September 2008: Concessionary Fares
What is important to customers when visiting the offices: Staff efficiency, clean premises.
Percentage of customers served within 5 minutes July-September 2008: 100%
Percentage of customers rating overall satisfaction with the service they received as "very good"
or "good": 100%
Customers stating they had been treated fairly and courteously when visiting the council offices
at Crowborough : 100%
The graph below shows the percentage of customers seen within 5 minutes of arrival at reception
in Crowborough from March 2007 until September 2008
The graph below shows the percentage of customers rating overall satisfaction with the service
they received as as "very good" or "good" between March 2007 and September 2008
Hailsham office
Most popular reason for visiting the office between July and September 2008: Concessionary Fares
What is important to customers when visiting the offices: Staff efficiency, clean premises, atmosphere.
Percentage of customers served within 5 minutes July and September 2008: 88%
Percentage of customers rating overall satisfaction with the service they received as "very good"
or "good": 94%
Customers stating they had been treated fairly and courteously when visiting the council offices
at Hailsham : 96%
The graph below shows the percentage of customers seen within 5 minutes of arrival at reception
in Hailsham from March 2007 until September 2008
The graph below shows the percentage of customers rating overall satisfaction with the service
they received at Hailsham reception as as "very good" or "good" between March 2007 and September 2008.
