Summary of The Complaints Procedure
Make your complaint in writing, by telephone,
by email or in person to the relevant
Head of Service.
Let us know:
- What your complaint is;
- when it happened;
- why and how you think we should have done
things differently; - what you think the Council should do to put things right.
Stage One
- Your complaint will be investigated by the Head
of Service. - It is the Council’s aim to resolve all
complaints at stage one. - If however you are not
satisfied with the response you can ask for your
complaint to proceed to stage two. - An acknowledgement will be sent informing
you of the Procedure and that the Council
aims to send a full reply to you within 10
working days of receipt of your complaint.
Stage Two
- Your complaint will be fully investigated by a
member of the Corporate Management Team
and an appropriate councillor. - If your complaint is found to be justified,
the Council will take appropriate action to
remedy the situation as quickly as it can. - If you are still not satisfied you can ask the
Local Government Ombudsman to carry out an
independent examination of your complaint.
Local Government Ombudsman,
Millbank Tower, Millbank, London SW1P 4QP.
Telephone: 020 7217 4620. Website:Local Government Ombudsmen
